Composit Express

Your call centre is the public face of your company. And, every incoming call is an opportunity to build a relationship with your company's most valuable asset - your customers. At Tadiran Telecom, we realize that an organisation's success depends upon providing a consistent, positive experience for every customer, on quickly and cost effectively adapting to market changes, and on having total control over your call centre activities.

Composit Express, an all-in-one pre-packaged call centre solution, is designed specifically to meet the business needs of small to medium enterprises. It provides a comprehensive set of advanced IVR, CTI, intelligent call routing, while in queue management, screen pop, remote monitoring, remote control and centralized management capabilities.

With Composit Express's out-of-the-box functionality and quick customization capabilities, implementation is as short as a matter of days. And, with the exceptionally intuitive, easy-to learn administrator and agent interfaces, your call centre can be up and running virtually right away.

System Highlights

• Intelligent skills-based routing - Leverages caller profile, agent skill sets, and business logic, enabling improved customer satisfaction and call centre productivity.
• Screen pop - Display of customer details, drawn from enterprise database, and information entered by the customer ensures your agents have the information they need before they start talking with a customer.
• Total queue management - A full set of in-queue options, such as wait time announcement, position in queue, call back and the option to leave a message while retaining position in queue (call proxy) ensures high quality service and maximizes productivity.
• IVR - Enables you to deliver convenient, cost-effective and personalized service.

Composit Tools

• Administrator - A single, centralized interface for configuring, implementing, managing and controlling the entire Contact Centre system.

• Agent - Includes an Agent SmartBar for step-by-step navigation through the call flow, speeding training and minimizing mistakes.

• Supervisor - Web-enabled real-time monitoring and reporting system that allows easy retrieval of critical events, reporting, statistical analysis, and long-term tracking and trend analysis.