Composit Pro Overview

Composit Contact Centre delivers a comprehensive suite of Customer Interaction Management solutions: all in one package, right out of the box. With Composit, your customers and your employees can get out of the box of old-fashioned call routing systems; and management can take back total control of interactions with your business" greatest asset - your customers
No matter how customers contact you - by phone, fax, e-mail, text chat, voice over IP or web call-back, Composit's multimedia queue management ensures a successful result for each call. State-of-the-art call routing technology - with sophisticated call blending, call-proxy and automated call-back features - enables consistently intuitive, prompt and personalized attention. A positive interactive experience instils customer confidence, satisfaction and loyalty.

Composit turns your Contact centre into a total Control Center, provides a complete and centralized suite of tools that enable your business rules… to rule. Because Composit takes care of all the enabling technology, you can focus on your business. Quick and easy to customize with your desired interaction flow, Composit lets you direct the customer experience exactly as you wish.

System Highlights

• Highly flexible and scalable
• Open architecture and support for distributed applications.
• Grows with your needs
• Delivers maximal return on your investment
• Improves your market responsiveness by easing and speeding implementation and updates of business rules
• Reduces costs by enabling improved agent productivity and more efficient customer interaction
• Improves control by enabling management to monitor performance and trends in real-time, at all times.

Your centre will run more efficiently. Your agents will work more productively. Your managers will have more visibility and more control. Your customers will be more satisfied.